Shipping policy

At PurelyYours, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details about order processing, delivery, and shipping services.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Time

Estimated delivery times are:

  • United States: 3–7 business days
  • International Orders: 7–15 business days (where available)

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

When your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. PurelyYours is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Delays

While we strive to meet all estimated delivery times, unexpected delays caused by shipping carriers, severe weather, customs, or high shipping volumes may occur. We appreciate your patience and understanding in these situations.

Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact our customer support team. We're always happy to assist you.